At Orvin Trek, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
- You may request a return within 7 days from the date you receive your order.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- To initiate a return, please contact us at [email protected] with your order number, reason for return, and any relevant photos (if applicable).
- Once your return is approved, we will provide you with the return instructions.
Refunds
- Once we receive your returned item and inspect its condition, we will notify you about the status of your refund.
- If approved, the refund will be processed within 7–10 business days to your original method of communication or via an alternative agreed method.
- Refunds are issued for the product amount only. Original shipping fees (if any) are non-refundable.
Exchanges
- We only replace items if they are defective or damaged upon arrival.
- If you need to exchange it for the same item, please email us at [email protected] within 48 hours of delivery.
Non-Returnable Items
- Certain personal care items, clearance items, or items marked “final sale” cannot be returned or refunded.
- Products that are damaged due to misuse, negligence, or failure to follow care instructions are not eligible for returns.
Return Shipping Costs
- The customer is responsible for return shipping costs unless the item arrived damaged or defective.
- If your return is approved due to a defect, we will provide a free return label.